Boot Repair FAQs

Do you do the repairs in store.
No, we will send to our repair shop in Dixon, IL.

Can you repair any brand of boot?
Yes, we can repair just about any brand of shoes and boots including Red Wing, WORX and Irish Setter boots, Red Wing Heritage.

Can you repair all boots?
Due to the construction methods used, not all boots, and shoes can be resoled. Please contact us BEFORE sending inr your boots for specific questions about your style of boot.

How can I tell if my boots can be repaired?
Boots with cracked insoles, torn leather uppers or worn through linings usually cannot be repaired. If you are unsure if your boots can be repaired, call us.

Can you fix my boots if I've had them repaired by another repair shop?
There are cases where we cannot repair boots that have been repaired by another shoe repair shop due to the way they repaired the boots. It's best to call or e-mail our repair shop with specific questions.

How should I ship my boots to you?
Please remove any laces, footbeds (if used) and other personal items before sending your boots in to our repair shop. We will not return any of these items.

What happens if my boots cannot be repaired after I've sent them in?
If your boots cannot be repaired, you will receive a call from our repair shop letting you know the reason(s) they can't be repaired.

Will you tell me when my boots have been received by the repair shop?
If you provide an email address on the repair form, we will send you an e-mail confirming that we have received your boots.

How long will it take to get my boots back from the repair shop?
You can expect to receive your boots in approximately 10-14 days. Please allow more time for more extensive repairs.